Healthcare

Healthcare Is Different

Healthcare software can’t be “move fast and break things.” When your system goes down, patient care suffers. When you mess up data, you’re violating federal law. Patients don’t get the care they need. Clinicians lose trust in their tools.

We build healthcare software with these constraints in mind from day one. Not as afterthoughts. Not as compliance checkboxes. As fundamental design principles.

The stakes are different here. A bug in a consumer app is an annoyance. A bug in clinical software can delay treatment, cause misdiagnosis, or expose protected health information to unauthorized parties. We’ve seen too many healthcare startups learn this the hard way.

Industry-Specific Challenges

Healthcare technology faces challenges that other industries don’t. The regulatory environment is complex. HIPAA sets the floor, not the ceiling. State laws add requirements. Payer contracts add more. Clinical accreditation bodies add still more.

The users are different too. Clinicians are busy. They have maybe 15 minutes per patient visit. They’re not going to spend 30 seconds waiting for your app to load. They’re not going to read your onboarding tutorial. The software either works instantly and intuitively, or it gets abandoned.

Then there’s the data problem. Healthcare data is messy. Patient records come from dozens of sources. Lab results arrive in different formats. Medications have multiple names. Diagnoses use different coding systems. Cleaning and normalizing this data is half the battle.

Finally, the buying process is brutal. Hospital IT committees move slowly. Security reviews take months. Pilot programs drag on. If your software isn’t rock-solid during evaluation, you lose the deal. There’s no “we’ll fix it in the next release.”

What We’ve Built

We’ve worked on healthcare software at every layer of the stack:

• Clinic management platforms — Scheduling, patient records, billing workflows for practices ranging from single-physician offices to multi-location specialty groups
• Clinical decision support — AI-powered tools that surface relevant information during patient encounters without disrupting the clinical workflow
• Patient engagement — Portals, secure messaging, appointment reminders, intake forms, and post-visit follow-ups that actually get used
• Mobile apps for clinicians — Tools designed for use during patient visits, with offline capability and quick-glance interfaces
• Remote monitoring systems — Collecting and analyzing patient-generated data from wearables and home devices
• Referral management — Tracking patients across care settings, closing referral loops, reducing leakage

Compliance & Security

HIPAA isn’t something we bolt on at the end. We architect for compliance from the first commit. Every design decision considers the security and privacy implications.

Our compliance approach includes:

• Encryption at rest and in transit using current standards
• Audit logging for all data access with immutable storage
• Role-based access controls with principle of least privilege
• Business Associate Agreements with all vendors and subprocessors
• Security testing including penetration testing and vulnerability scanning
• Documentation that satisfies auditors and security reviews
• Incident response procedures that meet breach notification requirements

We’ve been through HIPAA audits with our clients. We’ve supported SOC 2 Type II certifications. We’ve completed security questionnaires from major health systems. We know what the auditors look for because we’ve sat in those meetings.

Integration Experience

Healthcare is full of legacy systems. The average hospital runs hundreds of different applications. They all need to talk to each other. Standards help, but standards in healthcare are more like suggestions.

We’ve integrated with:

• EHR systems — Epic, Cerner, Athenahealth, eClinicalWorks, and others via both standard and proprietary interfaces
• Lab information systems — LabCorp, Quest, hospital lab systems, specialty reference labs
• Billing and claims processors — Clearinghouses, payers, practice management systems
• HL7 v2 interfaces — The messy reality of healthcare data exchange
• FHIR APIs — The modern standard, when it’s actually available
• Imaging systems — PACS, DICOM workflows, radiology information systems
• Pharmacy systems — eRx, medication history, formulary checking

Integration is often the hardest part of healthcare software. We’ve learned the patterns that work.

Our Approach

We work closely with clinical staff to understand actual workflows. Not what administrators think happens. Not what the training manual says. What actually happens at 3 PM on a busy Tuesday when the waiting room is full.

This means shadowing clinicians. Watching them use current systems. Hearing their workarounds and frustrations. Understanding the cognitive load they’re already carrying.

The result is software that fits how people actually work. Software that saves seconds, not adds them. Software that clinicians choose to use, not software they’re forced to use.

We also understand that healthcare software needs to evolve carefully. You can’t ship breaking changes to a clinic mid-patient. You can’t run A/B tests on clinical workflows. Updates need to be communicated, trained, and timed around operational realities.

Healthcare software is hard. We’ve been doing it long enough to know the patterns that work and the mistakes to avoid. If you’re building healthcare technology, we should talk.